Policies

Booking policies

These policies summarize how direct booking requests work. Any property-specific terms are confirmed in writing before a deposit is requested.

Request-to-book

Dates are reviewed before confirmation. A reservation is confirmed only after approval and deposit payment.

Deposit and hold

The default booking deposit is 30% of the quoted total. After approval, bank transfer instructions are sent by email, and the dates are held for 24 hours while the deposit window is open. Guests should include the booking reference and send the bank payment confirmation.

Final balance

The remaining balance is due at check-in and can be paid by bank transfer or cash. Bank transfers should include the booking reference and payment confirmation.

Guest registration

Guests complete passport or national ID registration through a secure upload link after confirmation.

Privacy and site logs

The site uses first-party Vercel logs to keep the booking flow working and to count booking intent such as request-date and Google Maps clicks. These logs do not use cookies or persistent visitor IDs, and booking-intent events do not include guest names, emails, phone numbers, messages, or requested dates.

Cancellation and refunds

Cancellation and refund terms are shared in writing before deposit payment, so you can review them before the stay is confirmed.